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Customer Feedback Results We send out a customer survey after every purchase, which is filled in anonymously and the results of the survey (updated regularly) are shown below: "Was the product as described when you received it?" 100% of customers rated this excellent or good "Was the communication during the order process good?" 97.7% of customers rated this excellent or good "How would you rate the despatch time?" 96.6% of customers rated this excellent or good "Would you purchase from Beauty21 again?" 100% of customers answered Yes "Would you recommend Beauty21 to friends?" 100% of customers answered Yes
Below are some of the comments made on the survey: "I was more than pleased with the delivery time, excellent. Thank you." "This was the only place I could get my foundation. Overseas delivery was really quick and appreciated the updates each time the status of my order changed." "Very good service, first time to use it. Will use again." "Really like the speed of delivery and all the updated information. Well done." "I was really impressed by the speed of delivery. I think I ordered on a Wednesday and the product arrived on the Thurs!!The price was so much better than the high street stores." "Excellent service. Prompt response to my emails. Products delivered on time, wrapped really well and a future discount card as well. Thanks for delivering great service, other companies could take a leaf out of your book !!"
Other Customer Feedback: "Excellent service, quick delivery and cheap prices. Super!" S.Boatswain - September 2009 "Just wanted to say I was really impressed with the service from yourselves - even with the postal strike I received my order yesterday! Many thanks and excellent customer service!" Lara - November 2009 "I just wanted to write an e-mail to express how impressed I am with the service you provided. Not only did I purchase a product for £5 less than I would pay in Boots or Superdrug, and paid £2.50 less for delivery than any other online shop I have ever purchased anything from, but I was also shocked to recieve my product within 48 hours of ordering it. Really pleased, and will definately be ordering all my products through yourselves in the future." Gemma Norville - January 2010 "I would like to thank you ever so much for my order I have received first of all the price was amazing and as far as I have looked on the internet it can not be beaten. I will definately be recommending your website to my friends, secondly I was very impressed with the quickness of the delivery. I will definately be a returning customer." Claire-Louise Johnson - February 2010
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